This Silver package is perfect for small to medium size companies
Co-location Self Hosted Silver
+ R 1 500.- once off setup fee
1h Service p.m. included
- 2h Service p.m.
- 47U in a 19” rack
- monthly contract
- traffic: 60c per GB (optional)
- 20A (2 x 32A breaker feed)
- power: R1.55 Per kWh
- IPv4: /27 network (29 usable IPs)
- 100 Mbps uplink
- Once off setup includes a router, Server setup & Instruction
- core router rental = R 100.00 per month
- optional switch = R 100.00 per month
- Subjected to a minimum of 12 months contract
- Call out rates R 1000 for 6 hour Response time SLA
- Call out rates R 650 for 24 hour Response time SLA
- All other services subject to a quotation
We cannot process any products until setup fees & first rental is payed. All devices are rental based and can be cancel only after minimum 12 month rental.
Devices registered through a cloud-based service must be removed from that registry before returning device to us.
Software and License
Software and licenses are non-returnable, non-refundable and non-transferrable. Once a license is issued by the manufacturer, they will not credit it back to you and we are not able to credit you as well. Therefore, know what you are buying is correct before you make a software or license purchase.
Damage in transit / Loss Policy
All shipments should be physically inspected immediately upon receipt. Do not accept visibly damaged packages unless the carrier notes the extent of the damage. Please contact us within one business day of receipt to report the damages.
Every shipment sent out by Octavia is traceable via tracking numbers assigned by the freight carriers. Please keep track of the status and delivery date posted for your shipment. Shipments can be delayed and delivery dates can be pushed back for various reasons by the freight carrier. If you do not receive your shipment, please contact us as soon as possible to start an investigation and claim with the shipping carrier.
Please follow the above instructions to ensure the eligibility for credit from the freight carrier; failure to do so can result in refused replacement or compensation.
Returns for Credit
Octavia will accept most new, unopened items within 14 days of delivery for a full refund. To receive full credit, the item(s) must be returned unopened in new condition with all packing material, manuals and accessories. Items that are not returned in this condition are subject to a minimum restocking fee of 50% and Octavia’s Supplies discretion. This includes opened packaging, missing or used packing materials, missing or used accessories, writing, marking, labels or stickers to the product packaging or to the product itself.
If the item(s) you have purchased fails within the manufacturer warranty period, please contact us for instructions. Each manufacturer has different warranty policies. Octavia's items shoud be returned to Octavia directly. See their web site for details. No item may be returned without authorization. Items without an RMA number will be refused and returned at the shipper's expense.
Octavia requires full payment for advance replacement item(s). When the returned item(s) have been received and evaluated, we will refund the amount paid for the replacement provided they are found to be defective. If tested good and in working condition, the item(s) will be returned back to you. If you need to return the advance replacement item, it must be in new condition with all accessories and packaging and there can be no damage to the original box.
If you buy the advanced replacement on a net terms account and the invoice becomes due before the repair is completed, you will owe for the item just like any other invoice on it's due date. There is no extension of the due date for advanced replacement invoiced items.
There is no exception to this policy. Items not received back within seven days of return authorization are not returnable